Refund policy

Thank you for shopping at TabibaMasoomaZehra.com

The following terms are applicable for any products that You purchased with Us.

Exchanging Goods

You are responsible for the cost and risk of returning the Goods to Us and for the delivery charges for the new product. You should send the Goods to the following address:

180 Y Block, DHA Phase 3, Lahore, Pakistan

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

By email:  tabibamasoomazehra@gmail.com

 

Conditions for Returns

In order for the Goods to be eligible for a return or exchange, please make sure that:

The Goods were purchased in the last 7 days

The tag on the Goods is not removed

Note: Change of mind is not acceptable.

We reserve the right to refuse returns of any items that do not meet the above return conditions in our sole discretion.

Your Order Return or Exchange Rights

The deadline for returning or exchanging an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of return or exchange, You must inform Us of your decision by means of a clear statement. Note: Change of mind is not acceptable. You can inform us of your decision by:

By email: tabibamasoomazehra@gmail.com

Note: Items on clearance/end of season sale cannot be exchanged or returned except in following cases:

The item delivered is not what you ordered

The item delivered is damaged